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Terms & Conditions

Postage and Delivery Costs

Postage in the UK is free. However there is a postage fee for delivery to Europe. This will be added to your total at checkout. We try our very best to process all orders as quickly as possible to ensure that your package is dispatched by the next working day and within two days will email you tracking information relating to your order. We aim for you to receive your order within 3-5 working days. We cannot be held accountable for delays with the mail service due to acts of nature, strike action or anything beyond our control.


Our customers are the heart of our business and it is our duty to make sure that you are happy with your order. We do everything we can to ensure that your item/s match the description on our site. We make every effort to ensure the best quality. If you are not happy with your order for any reason, please let us know. Orders can be returned within 14 days of receipt for an exchange or a full refund, subject to terms detailed in our Returns Policy. Please e-mail us at with your queries.

Our Refunds and Returns Policy

Due to the stringent health and safety guidelines that our business adheres to, we are unable to accept any returns of masks under any circumstances. This is a breech of our hygiene and sanitation standards and it is our policy not to offer refunds accordingly.

In the unlikely event, however, that your mask is damaged or defective in any way, please make contact with us directly with your order number and provide a description and photographic evidence and we will issue you a refund. You will not be required to return the defective mask.

When returning items, we advise that you make use of signed-for, recorded delivery as we are not able to accept responsibility for items that go missing whilst in the post in transit to us. Unless agreed by us, you are liable for return shipping. We will do our best to reimburse funds for returns within 30 days of receiving the item. Any returned order with a free shipping promotion will be subject to a postage fee for design or size or exchanges.

By placing an order with MEDICAL FACE MASK, you agree to our terms and conditions.

Payment Terms

We accept debit/credit cards and Paypal as methods of payment. All orders must be prepaid via debit/credit cards and Paypal. The prices of items on our site are subject to change. Transactions are handled by leading European Payment Service providers such as Realex, Stipe or Paypal and encrypted by 256-bit SSL Encryption. This ensures that all payments are 100% secure.


We deliver to the UK and Europe.

Promotions and Special Offers

Exclusive promotions, sales and special offers are all subject to availability. These orders do not include postage, unless stipulated.